Contact Us
Table of contents
We are happy to hear from readers. Whether a guide helped you, a step did not work on your phone, or you would like us to cover a new topic, your message helps us improve Piso WiFi Pauses for everyone.
We usually reply within 2 to 3 working days.
What you can contact us about
Corrections
If something in a guide is wrong, out of date or unclear, please tell us. Portals, phone menus and browser warnings change often, and reader reports are one of the fastest ways we find out. Include the page address and what you saw instead.
Guide requests
Is there a Piso WiFi brand, error message or setting we have not covered yet? Tell us what you searched for and what you were trying to do. Popular requests are added to our writing list.
Feedback
Was a page too long, too short, or confusing? Did a tip save you money? Both kinds of feedback help us decide how to write future guides.
Vendo owners
If you run Piso WiFi machines and want to share how a setting works on your system, or point out something we explained badly, we would value your input. We will not publish your store name or location unless you ask us to.
Business and advertising enquiries
For partnership or advertising questions, email us with "Business" in the subject line. We do not accept paid posts that promote hacks, free-time tools, gambling or anything that could harm readers or store owners.
How to get a faster, more useful reply
The more detail you give, the better we can help. Please include:
- The page you were reading (copy the link).
- Your phone or computer model and its system version (for example, Android 15 or iOS 18).
- The browser you used (Chrome, Samsung Internet, Safari, Firefox).
- The vendo software, if you know it (LPB, AdoPiSoft or another).
- What you expected to happen, and what actually happened.
- A screenshot, if possible. Please hide any personal information first.
Please do not send
- Passwords, voucher codes, GCash or Maya details, or any login information.
- Requests for hacks, free-time tricks, admin passwords or ways to access a machine you do not own. We will not reply to these.
- Personal information about other people, including store owners.
Response times
We are a small team and answer messages in the order they arrive. Most messages receive a reply within 2 to 3 working days. Corrections that affect many readers are handled first. During busy periods, or around Philippine holidays, it may take a little longer. If you have not heard back within a week, feel free to send a short follow-up.
Common questions before you write
My time disappeared after I paused. Can you help?
We cannot restore it, but our pause time guide explains the most common reason (a changed MAC address) and how to prevent it. The store owner can check your session.
10.0.0.1 will not open on my phone.
Try the fixes in our login guide first. Most cases are solved by turning off mobile data, typing http:// and setting Private DNS to Automatic.
I typed 10.0.0.0.1 and got Google results.
That address does not exist. See 10.0.0.0.1 explained for the correct address.
How we handle your report
When you report a problem with a guide, we first try to repeat it using the details you sent: the same type of phone, browser and steps. If we can confirm it, we update the page and, where it helps, add a note for other readers who might face the same issue. If we cannot confirm it, we may reply with a few questions. Many of our best tips, such as the private MAC address fix, come from reader reports like yours.
We do not publish your name or email when we use your report. If you would like to be credited, tell us how you want to be mentioned.
Your privacy
We only use your email address and message to reply to you and, if you report a problem, to improve our guides. We do not sell or share your contact details. If you would like us to delete your messages, just ask. Read our full Privacy Policy for details.
Thank you for helping us make Piso WiFi Pauses more useful for every Piso WiFi user.